Cancellation and Refund Policy
The short version
- Cancel whenever you like. You keep PeekInside Cloud until the end of the month you paid for, and pay nothing after.
- Changed your mind? We refund your first payment in full if you ask within 7 days of it.
- Billing mistakes, like a double charge or a charge after you cancelled, are always refunded in full.
- Approved refunds go back to your original payment method within 7 business days.
This policy covers PeekInside Cloud, the paid plan. The SDK and the local dashboard are free, so there's nothing to cancel or refund for them. It's part of our Terms of Service.
The free trial
Every new organization gets 7 days of PeekInside Cloud for free, with no payment details. Nothing is charged when the trial ends: PeekInside Cloud stops recording for the organization until someone subscribes.
Cancelling
- An owner of the organization can cancel at any time from the organization's billing page, or by writing to us.
- Cancelling stops the next renewal. The organization keeps PeekInside Cloud until the end of the billing period it already paid for, and isn't charged again.
- After that period ends, PeekInside Cloud stops recording, and the organization's data is deleted within 30 days, as the Terms of Service describe.
- You can subscribe again at any time.
When we refund
| Situation | Refund |
|---|---|
| You ask within 7 days of an organization's first payment | That payment, in full |
| You were charged twice, charged after cancelling, or charged the wrong amount | The amount charged by mistake, in full |
| PeekInside Cloud was unavailable for more than 72 hours in a row because of a fault on our side | The share of that month's payment for the time it was down |
| We close your account or stop offering PeekInside Cloud, and it isn't because you broke the Terms | The unused part of the period you paid for |
Otherwise, payments aren't refundable, and we don't refund the rest of a month when you cancel partway through it. Nothing in this policy takes away a refund that the law where you live entitles you to.
Asking for a refund
Write to support@peekinside.dev with "Billing" in the subject, the organization's name, and the date and amount of the payment. Billing mistakes can be reported up to 60 days after the charge.
- We reply within two business days.
- We send approved refunds to the original payment method within 7 business days. Your bank or card issuer may take another 5 to 10 business days to show it.
- Refunds are made in the currency you paid in. We can't cover differences in exchange rates or fees your bank charges, and taxes are refunded along with the payment they were charged on.
Chargebacks
If something looks wrong on your statement, please write to us before disputing the charge with your bank. We can usually fix it faster, and a dispute may suspend the organization's access while it's resolved.